If we notice that the dongle is physically damaged, you will have to purchase a new dongle from the online store and we will transfer the license to the new dongle (see the procedure for broken dongles above).If the dongle is not physically broken but doesn't work anymore, but you have purchased more than 5 years ago, you will have to purchase a new dongle from the online store, as well service fees and we will transfer the license to the new dongle (see the procedure for broken dongles above).If the dongle is not physically broken but doesn't work anymore, and you have purchased less than 5 years ago, the guarantee applies and we send back a new one to you at no charge.Once we receive the dongle, we analyze it and we consider the 4 different cases:.This shipping cost must be entirely covered by you, so make sure to pay the eventual duties. If the dongle gets lost on its way to us, it will be considered as lost and you will have to purchase a new license again. Send us back the dongle. Be aware that shipping is at your own cost and responsibility, so use a service that allows for tracking such as FedEx or DHL.Softron will issue a temporary software license that can be activated on the web so you can keep on working.Send us an email saying that your dongle doesn't work anymore.If after having read this article, your dongle is still not recognized when plugged in: My dongle is not working anymore but is not physically brokenįirst make sure that it doesn't work and review the article available by clicking here, which can help you to find some common causes of dongles not being recognized. the dongle is physically damaged (crushed, broken, etc.)Ĭheck the procedure below, depending on what happens.Yes, dongles are guaranteed for 5 years EXCEPT when:
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